Privacy Policy

Last updated: May 2026

Protona is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

When you visit our site or make a purchase, we collect certain information including:

  • Name, email address, and shipping address (when you place an order)
  • Payment information (processed securely through Shopify Payments)
  • Browsing data (pages visited, time on site) via cookies

How We Use Your Information

  • To fulfill and ship your orders
  • To communicate order updates and shipping notifications
  • To send marketing emails (only with your consent)
  • To improve our website and products

Data Sharing

We do not sell your personal information. We share data only with:

  • Shopify (our e-commerce platform)
  • Shipping carriers (to deliver your order)
  • Payment processors (to process transactions)
  • Meta (Facebook/Instagram) for advertising and retargeting purposes
  • TikTok for advertising and analytics
  • Email marketing service providers (to send promotional communications)

How Long We Keep Your Data

We retain your order information for up to 3 years for legal and accounting purposes. Email marketing preferences are kept until you unsubscribe. You may request deletion at any time.

Your Rights

If you are a California resident, you have the right to request access to, correction of, or deletion of your personal data under CCPA. To make a request, contact us at support@protonaresearch.com.

Children's Privacy

Our products are intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal data, contact us immediately.

Changes To This Policy

We may update this Privacy Policy periodically. When we do, we will revise the 'Last Updated' date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.

Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings.

Contact

For privacy-related inquiries, contact us at support@protonalabs.com.