Shipping Policy
Domestic Shipping (United States)
Free Standard Shipping on all US orders over $39.
- Processing Time: 2–3 business days
- Delivery Time: 5–8 business days
- Tracking: Provided via email once your order ships
International Shipping
- Flat Rate: $9.95 to all international destinations
- Processing Time: 2–3 business days
- Delivery Time: 7–14 business days (varies by destination)
- Customs & Duties: May apply and are the responsibility of the recipient
Order Tracking
You will receive a tracking email within 2–3 business days of placing your order. If you haven't received tracking after 5 business days, contact us and we'll resolve it immediately.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within the estimated window, contact us within 7 days of the expected delivery date.
Customers with Shipping Protection receive a full replacement automatically.
All other cases reviewed within 24 hours.
Important Notes
We are not responsible for orders shipped to incorrect addresses entered at checkout. Please verify your address before completing your purchase.
During high-volume periods, please allow 2-4 additional business days for processing.
Questions?
Contact us at support@protonalabs.com for any shipping inquiries.
