SHIPPING POLICY
Free US Shipping on orders over $39.
Processing Time
Orders are processed within 2–3 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.
Delivery Time
After shipment, standard delivery typically takes 5–8 business days within the United States.
Please note: delivery windows are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Order Tracking
Once your order ships, you will receive an email with your tracking number. If you have not received tracking information within 5 business days of placing your order, contact us at support@protonalabs.com — we will resolve it immediately.
International Shipping
We ship worldwide. International orders ship for a flat rate of $9.95.
- Processing Time: 2–3 business days
- Delivery Time: 10–20 business days after shipment (varies by destination)
- Customs & Duties: May apply and are the responsibility of the recipient
- Tracking is available on most international orders
Lost or Stolen Packages
If your order does not arrive within the estimated delivery window, contact us within 7 days of the expected delivery date at support@protonalabs.com.
Customers who purchased Shipping Protection at checkout will receive a full replacement at no cost. All other cases will be reviewed and resolved within 24 hours.
Important
Protona is not responsible for orders shipped to incorrect addresses entered at checkout. Please verify your shipping address carefully before completing your purchase.
During high-volume periods, please allow an additional 2–4 business days for processing.
RETURN POLICY
We want you to love Protona. If you are not completely satisfied, we make it simple.
30-Day Money-Back Guarantee
If you are not happy with your purchase for any reason, contact us within 30 days of delivery for a full refund.
Our formula is designed to adapt to your exact skin tone — but if it does not work for you, we will refund you in full. That is our promise.
How To Request A Refund
- Email support@protonalabs.com with your order number and reason
- We will confirm your refund request within 24 hours
- Your full refund will be processed immediately upon confirmation
- Allow 3–7 business days for the refund to appear on your original payment method
Damaged or Defective Items
If your order arrives damaged or defective, contact us at support@protonalabs.com within 7 days of delivery with photos of the damage. We will send a replacement at no cost.
Refund Method
Refunds are issued to the original payment method. Please allow 3–7 business days for the refund to appear on your statement after we process it.
Please Note
For hygiene and safety reasons, beauty products are typically non-returnable once opened. However, under our 30-day guarantee we will issue a full refund regardless of whether the product has been opened or used. Your satisfaction is more important to us than getting the product back.
CONTACT US
For all shipping and return inquiries:
support@protonalabs.com
We respond to all inquiries within 24 hours.
Proton Research LLC
6601 Park of Commerce Blvd
Boca Raton, FL 33487
Monday–Friday · 9:00 AM – 5:00 PM EST