Refund Policy
30-Day Money Back Guarantee
We’re confident Protona will be the last foundation you ever buy. But if for any reason you’re not completely satisfied, we offer a full refund within 30 days of delivery.
How to Request a Refund
- Email us at support@protonabeauty.com within 30 days of receiving your order
- Include your order number and reason for return
- We’ll process your refund within 3–5 business days
Conditions
- Refund requests must be made within 30 days of delivery
- Products may be opened and used — we want you to try it
- Refunds are issued to the original payment method
- Shipping costs are non-refundable for international orders
Exchanges
Since Protona adapts to your unique skin tone, we don’t offer shade exchanges. If you’re unsatisfied with the result, please request a full refund instead.
Questions?
Contact us at support@protonabeauty.com for any refund inquiries.